Simple Online Pharmacy | Online Doctor Reviews 

49,359
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 27,788 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate, making the entire online ordering process exceptionally smooth and straightforward. Many consumers also appreciate the prompt shipping services, noting that their medical treatments consistently arrive quickly and securely packaged. Furthermore, people praise the helpful guidance provided by pharmacists and the thorough, reassuring health checks. Though some customers noted occasional delays with delivery times or frustrations with unreliable courier services during transit. A few people also mentioned experiencing occasional communication hiccups, such as unexpected order holds or communication challenges.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and efficient... See more

Service

Reviewers highlight positive aspects of service, frequently describing their experiences as professional,... See more

Order

Reviewers mention positive feedback about order, noting that the website is very straightforward and easy to... See more

Product

Consumers find product to be positive, highlighting simple navigation and a very good booklet with... See more

User experience

Users describe positive interactions with user experience, highlighting that the online ordering process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for your time to help me through out this x Speaking with you today helps me to understand the right size portions and how many times a day I am able to eat as long as the portions are sm... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience purchasing mounjaro. Quick, easy and the discount works!! They include antibacterial wipes and needles so no need to purchase it separately. The instruction video was super cl... See more

Company replied

Rated 5 out of 5 stars

Because of the bank holiday it took 6 days to get mounjaro pen. I think moving forward you need to update what is going on. I got the 1 email to say my order was being reviewed & an email 5 days later... See more

Company replied

Rated 5 out of 5 stars

First time using online pharmacy and very impressed so far. My application for weight loss meds was aproved and sent out within 24hrs. Great service would highly recommend

Company replied


Company details

  1. #55 of 115 best companies in Online Pharmacy
  2. #55 of 105 best companies in Pharmacy
  3. #37 of 81 best companies in Weight-Loss Service

Written by the company

Simple Online Pharmacy is a Registered online pharmacy and doctor service. We stock a range of pharmacy goods at discount prices. We also have a range of online doctor 'clinics', that allow you to select treatment for conditions such as Mounjaro, Wegovy, Saxenda, chlamydia, erectile dysfunction, acne and more! We are registered with the GPhC and MHRA, and so you can be confident you are receiving genuine UK medicines and products. We also offer dietician support for our patients. In addition to their product offerings, Simple Online Pharmacy also provides a number of value-added services to their customers. They have a team of qualified pharmacists who are available to answer any questions customers may have about their medication Simple Online Pharmacy is a reliable and convenient option for customers looking to purchase medication and healthcare products online. Their wide range of products, value-added services, and commitment to safety and security make them a trusted choice for customers throughout the UK

Simple Online Pharmacy

Written by the company

Committed to keeping prices low.

Lowest Price Guarantee.

If you find a prescription medication at a lower price, we will match it.

If you find a prescription medication at a lower price from a UK registered and regulated online pharmacy, we will price match it with a discount code for you to place your order. Excluding GLP-1 medications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49k reviews

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1-star

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4.6

All reviews

(49,359)

27,038 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Quick to take your money

This is the second time I have had a faulty pen and the frustration and cost no help just repeat the same thing I have done all what they asked and I still can’t use the pen disgraceful I will be logging a formal complaint

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much, from a happy customer!

Very happy with the price, service and delivery! Was exactly as described, well packaged and can’t complain one bit about the communication nor service received. Thank you very much, from a happy customer!

15 September 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Philip,

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you were happy with the price, service and delivery, and that your order arrived well packaged and exactly as described.

We really appreciate your kind feedback and are pleased that you had such a positive experience.

Rated 5 out of 5 stars

Excellent work

Excellent work

17 September 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi anastasios,

Thank you for taking the time to share such positive feedback.

We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.

Kind Regards,
Patient Care Team

Rated 5 out of 5 stars

Just great support

Just great support , prompt service and always keep in touch

17 September 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Anne,

Thank you for taking the time to leave a review of our service.

We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.

Kind Regards,
Patient Care Team

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery
Nice to receive the odd discount too

17 September 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Kirsty,

Thank you for taking the time to leave us a five-star review. We're delighted to hear that you had a great experience with our service and quick delivery, and that you enjoy receiving our occasional discounts. We really appreciate your feedback.

Rated 5 out of 5 stars

Although the process took a little…

Although the process took a little longer than I expected, I appreciated how thorough the clinical team were.
Delivery was fast, next day and lots of instructions and help.

17 September 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Jan,

Thank you for taking the time to leave us a five-star review. We're pleased to hear that you appreciated the thorough support from our clinical team, as well as the fast delivery and helpful instructions.

We really appreciate your feedback.

Rated 5 out of 5 stars

Advised to have a face to face call…

Advised to have a face to face call with an advisor. Great communication, explained everything and gave great advice on what to do next . Even arranged re- fund on difference of cost on dosage . Medication delivered next day ⭐️⭐️⭐️⭐️⭐️

17 September 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Kim,

Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you received great communication and advice during your face-to-face call, and that your refund and next-day delivery were arranged smoothly. We really appreciate your feedback.

Rated 5 out of 5 stars

Great customer service and the tablets…

Great customer service and the tablets work very well

14 September 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Soll,

Thank you for taking the time to leave us a 5 star review. 

We're delighted to hear that you received great customer service and that the tablets are working well. 

We really appreciate your feedback.

Rated 5 out of 5 stars
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Karen,

Thank you for taking the time to leave us a five-star review. 

We're delighted to hear that you were happy with our great service and fast delivery. 

We really appreciate your feedback.

Rated 5 out of 5 stars

Great pharmacy

Great pharmacy. Super quick delivery.....100% recommend

16 September 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Glenn,

Thank you for taking the time to leave us a five-star review. 

We're delighted to hear that you were pleased with our pharmacy and the quick delivery. 

We really appreciate your recommendation.

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